Post by account_disabled on Feb 21, 2024 23:20:07 GMT -6
Why do you need an automatic answer on WhatsApp? This is a functionality that allows businesses to go a step further and take advantage of the full potential of this tool, making it even more instantaneous and personalized. WhatsApp bots are making service automation increasingly common in many industries. And the demand for active service is leading many companies to use artificial intelligence to provide immediate assistance, especially on WhatsApp, which has become the preferred messaging channel for many users. Using WhatsApp Business already gives you the privilege of being close to your customers on the channel of your choice. And with a WhatsApp chatbot, your ability to take action is no longer limited to your business hours. This means that: You can help your customers and guide them with personalized information, always, anytime and anywhere. You'll reduce the workload of your sales and customer service agents, putting your business on autopilot. And you can do much more, but before seeing the advantages of using automatic assistance on WhatsApp and building your bot, let's start from the beginning, understanding what bots are, their main advantages and much more! Automated Attendance on WhatsApp WhatsApp auto attendant what is it Today, the presence of a brand on WhatsApp is no longer an option.
After all, this is a necessity for both companies and customers. However, not all companies are prepared to provide customer service or sales service through the messaging app. But have you ever thought about how long customers should wait to hear back from your company? According to Harvard University , the contact and qualifying rate drops dramatically in the first 5 or 10 minutes. It is for this reason that immediately serving customers is, more than ever, the commitment that many companies must make. So this is where we will focus. One of the most valuable options that a company should Philippines Phone Number implement today is automatic assistance on WhatsApp. Therefore, throughout the content we will explain how to do it and what is the best path for your company. What Are Automatic Replies? WhatsApp has the option to create automated responses from the Business version. In it, one person is responsible for responding manually. This option is, without a doubt, the key to making a first impression on the customer. How it works? It's simple. You must download WhatsApp Business on Android and iOS phones and create a WhatsApp business account , then schedule automatic replies on WhatsApp.
To put it in context, we show you two types of auto-replies in WhatsApp Business that are widely used by some companies: “Thank you for using our WhatsApp service, we will help you in a few moments”. “Thank you for contacting (company name). Tell us how we can help you.” After-hours service This message helps many companies cushion the first customer interaction. But what happens when the client writes outside of business hours? The automatic response is sent to the consumer, but there is no longer a person behind the cell phone to respond. This is precisely one of the disadvantages that a business account on WhatsApp faces when activating automatic replies. WhatsApp communication is characterized by agility and speed with fluid conversations. And it is clear that companies must adapt to the platform, above all, those that have a great demand for service, complaints, requests, orders or sales. Using a Chatbot The most viable solution for companies that want to offer automatic service on WhatsApp is to integrate a chatbot through a CRM. In this sense, integrated conversational chatbots allow you to reduce response time from 2 hours or more to 1 minute. This undoubtedly has an impact not only on customer satisfaction, but also on the level of sales.
After all, this is a necessity for both companies and customers. However, not all companies are prepared to provide customer service or sales service through the messaging app. But have you ever thought about how long customers should wait to hear back from your company? According to Harvard University , the contact and qualifying rate drops dramatically in the first 5 or 10 minutes. It is for this reason that immediately serving customers is, more than ever, the commitment that many companies must make. So this is where we will focus. One of the most valuable options that a company should Philippines Phone Number implement today is automatic assistance on WhatsApp. Therefore, throughout the content we will explain how to do it and what is the best path for your company. What Are Automatic Replies? WhatsApp has the option to create automated responses from the Business version. In it, one person is responsible for responding manually. This option is, without a doubt, the key to making a first impression on the customer. How it works? It's simple. You must download WhatsApp Business on Android and iOS phones and create a WhatsApp business account , then schedule automatic replies on WhatsApp.
To put it in context, we show you two types of auto-replies in WhatsApp Business that are widely used by some companies: “Thank you for using our WhatsApp service, we will help you in a few moments”. “Thank you for contacting (company name). Tell us how we can help you.” After-hours service This message helps many companies cushion the first customer interaction. But what happens when the client writes outside of business hours? The automatic response is sent to the consumer, but there is no longer a person behind the cell phone to respond. This is precisely one of the disadvantages that a business account on WhatsApp faces when activating automatic replies. WhatsApp communication is characterized by agility and speed with fluid conversations. And it is clear that companies must adapt to the platform, above all, those that have a great demand for service, complaints, requests, orders or sales. Using a Chatbot The most viable solution for companies that want to offer automatic service on WhatsApp is to integrate a chatbot through a CRM. In this sense, integrated conversational chatbots allow you to reduce response time from 2 hours or more to 1 minute. This undoubtedly has an impact not only on customer satisfaction, but also on the level of sales.